If being judgmental is a crime to be convicted of, then every single human, poor or rich, young or old, fat or slim, is truly guilty, without question. Every breathing homosapien has committed this act at his/her ease, with cruel words or simply scrunched up eye brows raised at some unknown person walking on by just because there’s something they think is wrong or not of the norm. Even subconsciously, we are all guilty of judging people from their appearances. The first impression others leave one with is a mould that’s fixed and arguably the most important and hardest image to change. These biased opinions are usually made from the scrutiny of their clothing and cues we take from their mannerisms and physical attributes.
For the adult male, the stereotypical appearance is that of a slick, polished, contemporary businessman with impeccable dress sense; not a hair out of place and the tie not a single degree tilted. For women, jacket’s pockets remain shut like a provoked clam; any pleat or dart as well as lapels must lie flat, blouse’s buttons must remain closed with at least one inch of fabric on each side of the bust line, skirt should be loose enough for two fingers to be inserted in waistband, get that comfortable fit shoe that is not too high and not too flat, small to medium ear rings, simple styles, hair color natural or highlighted tastefully, tied into a bun, is recommended. Any hair fizzes or creases recognized by a person would result in negative criticism and a downbeat memory of that person will be etched in the evaluator’s mind.
One can exude self-confidence and satisfaction with his job by dressing the part and the way one dresses for any given situation must be thought through carefully. I have also learnt how to dress for certain special occasions such as for the different types of casual events and black tie events. I also learnt what to wear when the dress code is stated. Such as Smart Casual, Business Casual, Dressy Casual, Casual, Cocktail attire, Formal, Black Tie, and Black Tie optional. The difference between a cocktail party and cock tail reception is also brought to my attention. Self image portrayal is never to be neglected, for you would never know who you would meet at the right turn you make on the next street. With that in mind, dressing for the right event is even of greater priority.
In my opinion, this is an important chapter as it provides guidelines on how to dress for selected occasions. The first impression we make with the way we dress cannot be altered easily. No longer shall we commit a faux pas from under or overdressing at an event, which can garner unnecessary attention and invoking cynical views. This subject helps to train us by making us wear professionally for every tutorial and this consists of 15% of the whole subject grade. This helps prepare us in the working industry in the future.
I could best apply this knowledge learnt to clothe myself ideally and appropriately for the institution enrolling interviews and especially the future career interviews. By dressing right, half the purpose would already be accomplished and the good impression is branded in their psyches. Nonetheless, in the future when an invitation of some events comes along, I would know how to dress to the occasion. If I were to dress smartly work in the front desk as a receptionist, customers would develop a good impression and hence, of the company. Should I want to convey a new ideas to whomever, if I am well-dressed, it will boost my self-esteem and I would naturally exude an air of confidence to those around with, thus enabling to sound more convincing than before. That way, I am more articulate and amicable and better equipped to handle social situations.
Look at Apple’s Ipod, a classic product with the right image will fare well in the market with the correct design appeal and target audience projection; still continue to soar in the market charts with its sleek design and colors which is simple and elegant and compatible with many colors. A person with the right self-image portrayal will no doubt have an advantage over the others.
Such knowledge is greatly relevant to everyone, regardless of career or age and it is especially relevant to me because I am in the hospitality industry. By dressing well, the customer would be able to better entrust me with his/her needs for me to see to. For instance, if I were to work in the hotel, customers would need a reference to determine the level of service. In this case, the way I present myself is especially important because of the positive attitude I portray in dressing up well.
On the possible improvements that can be made, I think that more pictures or videos should be included, to show more kinds of examples for different occasion. There should be a rating scale out of 5 for different events, depicting how formal each event is, giving the students a clearer idea too.
I have learnt that body art and piercing is a sign of individualism.If I am employed, how I express myself will be part of the company’s image; hence if I am thinking of getting to the hospitality industry, I should seriously ponder over any decisions regarding expressions of individualism.
I have also learnt all about skin, such as it is the largest organ, and is the most visible part of the body hence it must be properly taken care of. It has also brought to my attention that the anatomy of skin consists of three layers: epidermis, dermis as well as subcutis. Skin ageing is caused by 10% genetic and 90% sun-damage and there are 4 types of skin type namely dry skin, combination skin, normal skin, and oily skin.
I have learnt more about the function for each kind of facial product such as cleansing, toning, moisturizing, exfoliating, masking, and steaming. I was taught the taboos I must never infringe upon if wish to stay youthful. I have also learnt about facts and myths that I have not heard of or mistaken for.
I am able to know which kind of skin type I belong to which is the combination skin (oiliness in the T-zone and dryness of cheek). Something new I now know about my skin is that the food I consume does not truly affect my skin. It has also suddenly dawn upon me that skin is another important factor in building a professional presence as I often neglected my skin and allowed it to be the way it is until I studied this chapter. It helped to change the wrong concepts I have had regarding some myths such as by drinking more water, my skin will not dried out, by eating chocolate, I will have acne, and by eating oily and fried food, my skin will be oily. All these are not true.
I have applied the learning outcome to daily life regime which is to clean my skin according to my skin type. I also tried to stay away from the sun to prevent premature skin ageing. I also applied what I learned by purchasing the right facial product for my skin type. I have learnt the correct procedure to take care of my skin. I will avoid smoking, both active and passive, excessive alcohol and caffeine intake, stress and insufficient sleep in order to prevent from ageing faster as much as I can.
I have learnt on how to make introductions toom, such as what to say, how to say and issues of statuses. I should mention the name of the person of authority or importance first, rise if I am sitting down, establish constant eye contact, starting from the most important to the least, and never introduce myself with title such as ‘Mr’, or ‘Dr’. Simple but essential tips on how to do a professional handshake, one that is ‘web-to-web’, lasts for 3-4 seconds, and establish eye contact to show my sincerity, and how to handle problematic handshakes were also taught. Also I have come to know how to handle business card with flair which is when and how to present my business card, how to receive it and what do I do when I receive it. I have learnt about the topics I can chatter on about and avoid when engaging in small talks. And I must be aware of things such as bad breath. I have also learnt that body language speaks for us hence, I need to remember to behave even after knocking off. I have understood telephone and email etiquette too, which is important because the only way people can know about your service, mood and everything and through your intonation, pronunciation and pitch. Lastly, the workshop allowed me to understand the lesson more by giving me 20 MCQ questions. These knowledge are what I call life skills and are the unknown pre-requisites which are needed in all companies especially in the hospitality industry when we have reservations, meetings, and promotions.
How to make a proper introduction is important because a good beginning makes a good ending. I can apply the topic on ‘Making introduction’ even now when I am introduced to new friends. I should practice more small talks with people I met and make more friends. If I am going overseas, I must check up on their handshake culture because countries such as France do not favor firm handshakes. How I manage the business card is important because we might disrespect them if we wrote things on the name card. Small talk is inevitable such as when I am waiting for the lift with the VIP.
I have boosted my confidence level and gained a better outlook of myself as I now can take great care of my skin. I diligently practice meeting and greeting situations so as to get ready for the future. They will be imperative for to business in the future and would mean the difference between a securing and breaking a deal. I am also now able to allow the people to feel comfortable during small talks and not suffocate them with awkward questions.
I have to take good care of my skin as it is a direct reflection of my personality. In the business industry I will have the opportunity to meet with lots of people and a good introduction leaves a good impression. A handshake is indispensible for a lot of occasions such as meeting or sending guests off and hence, we need to learn how to do a professional hand shake. Every company has its own unique business cards and these get exchanged when people from different companies get acquainted. Knowing how to handle business cards would once again leave a good impression with the guests.
This workshop can be better if it teaches us the correct way to wash our face, the pros and cons for each brand of facial product, as well as a role play for it.
‘Building a Professional Presence’ is my FAVOURITE workshop as it covers the initial stage of business person which is about dressing well, skin care, business, social etiquette. This is also the most fundamental topic. With such issue covered, we can then move on to topics such as International Business Etiquette and Corporate Politics in Perspectives. An example would be that I have to present myself well by able to dress well before I can get employed, after that then would be send overseas for business which would then using the social etiquette that I have learnt. There is no way I will be send oversea for business if I did not get employed.
By dressing professionally weekly, it has trained my posture regardless if I am sitting or standing and I felt comfortable wearing it unlike last year, when it was my first time wearing business wear resulting in feeling of awkwardness. It was a rich and rewarding experience too as it was our first tutorial hence there is a grooming check, from there, I really learnt a lot as I get to know my mistake about my dressing and this helped me a lot in the future in the working industry.
I also strongly believe that this topic applies to almost everyone in the population regardless if I am a business person or not, hence I would suggest that this topic is taught to everyone in Temasek Polytechnic so that they would know about the basics of business wear.
This topic is also link with all other topics covered such as:
In Customers Perception, I have learnt that this is very important. If I were to dressed smartly for the occasion or that my body language displays positive enthusiasm, the customer will have a positive perception of me. The service they perceive that I will provide to them will be good too as service is something that is intangible, hence they need something tangible such as my dressing to know about the service provided so as to ensure their satisfaction. It is also link with the Shiseido workshop too as ladies need make-up in their business wear, or else it would be incomplete, and I have also learnt about skin during the workshop which is the same as what I have learnt in this workshop. There are products for us to try out too which I personally do not like it because it has a minor pimple eruption after a small trial on my skin. Nevertheless, now I know I have to beware of my skin reaction to a new product because of its sensitivity.
In International Business Etiquette. If I am going for business trip, it is essential to dress well and how I go about from introduction to closing of the deal were taught in this topic. Before the trip, how I go about making an appointment with them with telephone and email etiquette were also taught.
In Corporate Politics in Perspectives. Someone who is well-liked and respected by everyone is someone who is always well-presented and this is taught in this topic which is about dressing.
In Building a Service Culture. It is link with email etiquette as some of the company does not reply to customer’s email. This can be link with telephone etiquette too as customer might call and ask about the company I am working for.
In The Art of Corporate Entertainment. I should know how to ask for an invitation and this is link with telephone etiquette. By able to dress to suit the business meal is also something I would have known as I have learnt about it in this chapter. I believe that even the waiter has their dress code to follow. Handshakes are also commonly used in business meal. This topic taught us about small talks too, which can be used to entertain our guest.